Fast response in Live Chat
Answers to common questions arrive in about 13 minutes; no need to check inbox
How to get th1bd Help if you want a callback
If the issue is small, live chat is fastest; for larger issues, take a callback, then the agent will call you
Here, to request th1bd Support, three options: Live Chat, Telegram, and Email. Users in Dhaka, Chattogram, and Sylhet usually choose the one convenient for them.
Write on Telegram
Screenshots help the team understand quickly; the message thread stays intact even during busy times
Send details by email
Email works well for long issues, account notes, or payment messages
What time of day are replies faster
We see normal chat load, then average wait time; delays increase at night, but morning queues are shorter
| Time | Average wait |
|---|---|
| 9:00 AM to 12:00 PM | Within 2 minutes |
| 12:00 PM to 6:00 PM | 35 minutes |
| 6:00 PM to 11:00 PM | 58 minutes |
| 11:00 PM to 2:00 AM | 8 minutes or a bit more |
Questions about bKash, Nagad, and Rocket? Including a screenshot in advance helps the agent understand faster
Other contact options are also open
Live Chat
For the simplest questions, this open page has the best answers
Telegram
Mobile text, images, and numbers can be sent together; many Dhaka users prefer this
Phone
Phone is handy for urgent follow-ups; if speaking is easier, use this route
3 steps to send a callback request
1. Open an account
First register, then log in and view your profile
2. Choose a time
Morning, afternoon, or night—whichever works; set that time as the callback time
3. Write a short note
Account ID, issue type, and which channel you want, write
Three common questions about callbacks
How long does it take to get a
Usually between 2 and 8 minutes; may be a bit longer during busy times
What to send in Live Chat?
Account name, issue, and if needed, screenshots help th1bd Help get faster
What happens if there is no phone
Then use Telegram or email whichever is easier for you